Question 1

How do I roast on my Primo?

Accepted Answer

In this video you'll be learning how to roast on a Sentinel-Xr20 featuring CEO Brandon Miller!

https://youtu.be/cufpoW7lahI

Question 2

连接烘焙软件时遇到问题？

Accepted Answer

https://help.cropster.com/en/knowledge/j/k/e/t-type-thermocouples-roasting-intelligence-ri-setup#cropsterconnector(https://help.cropster.com/en/knowledge/j/k/e/t-type-thermocouples-roasting-intelligence-ri-setup#cropsterconnector)

Question 3

Return Policy

Accepted Answer

All sales of Primo Roasting Equipment are final. Due to the custom nature of our products, we do not accept returns or exchanges. If you experience any issues with your equipment, our team is available to assist with troubleshooting and support.
For warranty or service inquiries, please contact us at info@primoroasting.com

Question 4

烘焙机可以进行真正的最大容量烘焙吗？

Accepted Answer

是的，我们的烘焙机可以烘焙真正的最大批次。然而，批量生产能力和每小时烘焙能力取决于生咖啡的类型和质量、烘焙程度和咖啡豆的水分含量。

Question 5

什么是烘焙机保修？

Accepted Answer

保修期为所有零件、组件和机器，为期 2 年。

Question 6

交货时间？

Accepted Answer

交货时间基于生产的当前时间表，范围为 6-8 周。

Question 7

我们的滚筒是单壁还是双壁？

Accepted Answer

我们所有的烘焙机都配备标准单壁滚筒，旨在实现从空气到滚筒以及从滚筒到咖啡豆的最佳传导能量传递。但是，您可以选择升级到双壁滚筒。

Question 8

确定购买什么尺寸的烘焙机的最佳方法是什么？

Accepted Answer

确定烘焙机的大小取决于客户每小时和每周对烘焙咖啡的产能需求。

Question 9

除了 烘焙机可能还需要什么其他设备？

Accepted Answer

根据烘焙机的大小和您所在的位置，可能需要空气控制装置，例如热氧化器或催化氧化器（加力燃烧器）。您还可能需要带有输送系统的生咖啡装载料斗。

Question 10

可以融资吗？

Accepted Answer

是的，我们有可用的融资方案。请填写在线表格开(https://afg.leasepath.com/specialtycoffeefinance/LPapplication.aspx)始。

Question 11

推荐的 PSI 等级是多少？

Accepted Answer

天然气：6水柱
丙烷：11水柱

Question 12

What is an external cyclone?

Accepted Answer

Long answer short it collects all of your chaff and acts as a vacuum. 
https://youtu.be/UUE6YcsLYZE

Question 13

What's the best way to clean your discharge gate?

Accepted Answer

https://youtu.be/s72aaGAdY1Y

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