Question 1

Trouble connecting Roasting Software?

Accepted Answer

https://help.cropster.com/en/knowledge/j/k/e/t-type-thermocouples-roasting-intelligence-ri-setup#cropsterconnector

Question 2

Can the roaster do a true max capacity roast?

Accepted Answer

Yes, our roaster can roast a true max batch.  However, batch capacity and roast capacity per hour depend on the type and quality of green coffee, the degree of roast, and the moisture content of the beans.

Question 3

What is the roaster warranty?

Accepted Answer

The warranty covers all parts, components, and machinery for 2 years.

Question 4

Delivery Time?

Accepted Answer

Delivery time is based on production's current schedules and can range from 6-8 weeks.

Question 5

Is our drum single walled or double walled?

Accepted Answer

All of our roasters come with a standard single walled drum designed for optimal conductive energy transfer from the air to the drum and from the drum to the bean. However you do have the option to upgrade to a double walled drum.

Question 6

What's the best way to determine what size roaster to buy?

Accepted Answer

Determining the size of roaster is dependent upon the customer's hourly and weekly capacity demand for roasted coffee.

Question 7

What other equipment beside the roaster may be needed?

Accepted Answer

Depending on the roaster size and your location, an air control device may be needed such as a thermal or catalytic oxidizer (afterburner).You also may need a green coffee loading hopper with conveyance system.

Question 8

Is financing available?

Accepted Answer

Yes, we have financing options available. Please fill out the online form to get started.

Question 9

What is the recommended PSI rating?

Accepted Answer

Natural Gas: 6 water column Propane: 11 water column

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