Trouble Shoot Your Roaster

Cancellation Policy

Appointment Booking and Confirmation: Online Booking Response: When you book an installation/service appointment online, you will receive a notification within the hour of booking to confirm your appointment. Appointment Confirmation: All scheduled appointments will be reconfirmed by us at least 24 hours in advance via your preferred contact method (email, phone, or text). Service Technician appointments are available at an hourly rate of $150.00 USD Rescheduling Policy: Notice Required: If you need to reschedule your appointment, please contact us at least 12 hours in advance. Reschedule Limit: You may reschedule your appointment up to 2 times at no additional charge. Additional Reschedules: Beginning with the third reschedule, a $50.00 rescheduling fee will apply for each additional change. Cancellations & No-Shows: We kindly ask for at least 12 hours' notice for any cancellations. Failure to notify us within this timeframe or failure to attend a confirmed appointment may result in additional fees or limitations on future service eligibility. Service Technician Visits: Hourly Rate: On-site technician services are billed at $250.00 USD per hour. Additional Costs: This rate does not include travel, lodging, or other related accommodations, which will be billed separately based on actual incurred expenses. Booking Required: Technician dispatches must be scheduled in advance and are subject to the same booking and rescheduling policies outlined above. Remote Support (Phone/Video): Warranty Support: Customers with active warranties are eligible for remote support via FaceTime, Skype, or Zoom at no additional cost. Out-of-Warranty Support: If your warranty is void or expired, phone/video support is available based on our current support rates. Please contact us to receive a quote or to verify your support eligibility. Scheduling: Remote support sessions must be booked in advance and follow the same confirmation and rescheduling policies as in-person services. Contact: To reschedule or cancel, please contact us at: Phone: (1)-800-675-0160 Email: info@primoroasting.com We appreciate your understanding and cooperation in helping us provide timely and reliable service.

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